This privacy statement explains how we treat your personal information, including collection, use, disclosure, disclosure, storage and protection.
The data controller is:
Lindholm Brygge 30, 13.1 9400 Nørresundby,
Denmark, CVR no. 38258613
This privacy statement applies to all zappex.com sites and services. This implies the use of our services on all devices, including PC, tablet, mobile / smartphone, etc.
We may change this privacy notice at any time by publishing the revised version, including the date of entry into force of the revised version. However, we will notify you of significant substantive changes via email in advance.
Personal information that we collect
We collect personal information from you and any device (including mobile devices) you use when you: use our services, create a user account with us, provide us with information in a web form, update or add information about your user account, participate in email or chat conversations or when you otherwise correspond with us.
We collect personal information as described below.
Personal information that you provide us when you use our services or create a user account with us:
Information such as your name, your address, phone number, email address, language settings, time zone settings.
Financial information (eg Credit Card- Bank Information, Bank Reg./Contacts) in connection with a transaction or in connection with bank verification, hash address for payment of coins.
Identification documents (eg Driving license / Passport, Sickness certificate or similar. In the form of image documentation and address certificate) in connection with the verification of a person or company.
Source of funds (eg Payroll, Investment Documentation, Mailing List, etc.) for documenting the origin of funds.
Additional information that we are required or entitled to process under national law, including in order to authenticate or identify or verify the information we have collected.
Personal information that we collect automatically when you use our services or create a user account with us:
We collect information about your interaction with our services, your communications with us primarily via Zendesk, Email or Chat.
Location information, including location information from your device. We collect IP address to register country / language preferences.
Computer and connection information such as statistics about your pageviews, your traffic to and from websites, referral URL, your IP address, your browser history, and your weblog information.
Personal information we collect via cookies and similar technologies:
A cookie is a small data file that allows you to save information or access already stored information on your computer from the website you visit. Cookies are used by the vast majority of websites today. Cookies help ensure that the website's features work properly, and they are used to recognize your computer on repeat visits. No personal information is stored in our cookies and they can not spread viruses or other malware.
Below is a list of the cookies that Zappex uses to enhance the user experience:
|__cfduid||Cloudflare uses this cookie to identify individual customers behind a common IP address and apply security settings per. customer base.|
|__zlcmid||Used by ZenDesk chat system, so we can keep in touch if you change page.|
|_ga, _gat, _gid||Used to distinguish users, as well as how users use the site through google analytics.|
|l||Language cookie, remember which language you have wanted to view.|
|p||Profile Token, this uses system to find out who you are logged in as.|
|s||Session Token is used as an additional security factor, as well as managing which settings you understand when you are not logged in.|
If you do not want to allow cookies, you can find a guide to how this can be done on the Danish Agency for Business Administration's website. The procedure is different, depending on which browser you are using.
Personal information collected from other sources:
We collect to the Basic User via National Telecom Provider information on the register phone so that we can verify the user for our first Tier 1 - Basic user.
How we use your personal information
We use the personal information we collect about you for a variety of business purposes and based on a variety of treatment bases. The following is an overview of how and on the basis of which treatment we treat your personal information.
Following the money laundering legislation, we are obliged to investigate the background and purpose of all complex and unusual transactions and activities and to record the results of these investigations.
We keep your information as long as they are necessary for the purposes that were the reason for collecting, processing and storing your data. Following the money laundering legislation, we keep information, documents and other relevant registrations for 10 years after the termination of the business relationship or the individual transaction has been completed.
We store information that you have provided for a customer relationship for up to two years - even if the customer relationship ends with not being established. We do this to protect ourselves from fraud.
We use your personal information to conclude or fulfill agreements with you and provide our services to you to comply with our legal obligation or protect your vital interests. This includes:
To allow you to access and use our services, user account management, drive, evaluate, secure and improve our services.
To prevent, detect, counteract and investigate fraud, security breaches or other potentially prohibited or illegal activities.
We use personal information to pursue our legitimate interests if your interests, fundamental rights and freedoms do not precede those interests. This includes treatment that takes place to:
Improve our services by eg. to process information that enables accessibility, troubleshooting and solving problems that you have experienced to provide you with a better experience.
Analyze the impact of our marketing campaigns (e.g., by analyzing opening and click percentages).
Information to third parties:
We exchange information with our bank and relevant authority, only in the event of suspected fraud or money laundering.
Your uploaded identification documents are securely stored and encrypted. Your data and documents are exclusively for our internal AML / KYC processing. We do not deliver documents to third parties unless it is in the case of a running case of fraud or money laundering.
Here we will disclose relevant information / documents against a police order order to help resolve and combat fraud / laundering under applicable law.
With your consent, we use your personal information to:
Contact you via email, email or notifications in our apps. This will always happen in accordance with your marketing consent.
You may withdraw your consent at any time. It's easy to withdraw your consent. You can do this by clicking the link at the bottom of the email or you can log in to our dashboard, navigate to settings, and remove the checkmark in the news mail field.
Access to and insight into the personal information we hold about you
If you have an account on Zappex, you can log in to your account and see what information we keep about you, including your personal settings. For security reasons, you can not see identification documents, including image ID, address voucher or source of funds as these will be encrypted already when uploaded and locked to your verified user.
If you do not have an account, you can send an email to [email protected] and request information about your personal information. When we receive your request, we will tell you what personal information we keep about you, how we collect the information and the purpose for that.
It may not be all data you can find through. Your user login, if you wish to receive a complete overview of what data we have on your user, you can always receive this data summary via. Email, simply by writing to [email protected] with your request.
In addition to the rights set out above with respect to your personal information, you also have the following rights:
You also have the right to object to the processing of your personal information and limit the processing of your personal information.
In particular, you have an unconditional right to object to the processing of your personal information for direct marketing purposes.
If our processing of your personal information is based on your consent, you are entitled to withdraw your consent at any time. Your withdrawal does not affect the legality of the processing of information that was performed before withdrawing your consent. You can withdraw your consent by sending an email to [email protected]
Under certain circumstances, these rights may be limited or conditional. For example, whether you are entitled to data transfer in a particular case depends on the specific circumstances of the treatment activity.
Under other circumstances, such as having received an order on our site within the last 10 years, we can not delete all of our data before the 10-year period from the last transaction expired, then the data will automatically be deleted from our system.
Accessing, correcting and deleting your personal information
You can log in to your profile and navigate to settings to see what current data we have on your user. It is important that this data is always up to date. For the same reason as your bank, it is not possible for you to edit these data yourself after your user has been verified in accordance with our KYC / AML rules.
If you have changes, for example. typo, new address or something else, this should be notified to us via. email [email protected] as new authentication documents might be required to maintain their verification.
It is possible to delete their profile and remove the information we have about the customer, but in relation to the Money Laundering Act, information, documents and registrations will be retained for 10 years after the termination of the business relationship or the single transaction.
Personal data shall be deleted 10 years after the termination of the business or the execution of a single transaction, unless otherwise provided in other legislation.
On what legal basis do we process your personal information?
We will process your personal information to:
Fulfill our contract with you (see Article 6.1.b of the Personal Data Regulation (GDPR))
Pursue our legitimate business interests in connection with the operation of the Site and the provision of our services to you or to pursue third party legitimate interests as long as your interests and fundamental rights do not override the interests concerned (see Article 6.1.fi of the GDPR) .
For the determination, exercise or defense of legal requirements, where necessary (see Article 9.2.f of the GDPR)
Some of these basics for processing your personal information overlap, so there may be several reasons that warrant us to process your personal information.
In the limited cases where you expressly consented to us processing your personal information (see Article 6.1.a of the GDPR), for example, When you sign up for our newsletters, you can withdraw your consent at any time. However, please be aware that we may be entitled to continue processing your information if it can be justified under one of the above legal bases.
You have the right to object to how we treat your personal information or to ask us to limit your treatment.
You object to the processing of how we treat your person information by email to [email protected]